Behold our FAQ

Now that’s a frequent one all right, ain’t it? Your answer to this should *manage customer expectations*. Just like a good checkout flow should. Tell them the truth:

• US shipping will take between 3 to 5 business days.
• International shipping will take between 5 and 10 business days.
• Mars shipping will be automatically redirected to Elon Musk’s Twitter account.

It happens. Even the most beautiful of plants will disappoint *someone*. Again, tell it like it is:

• All discounted items sales are final.
• If you’d like another version of your item, please use the return label. Instructions are printed on its back.
• If your item is damaged or not functioning correctly, email us at info@planty.com, and we’ll refund you + send you a new one ASAP!

GDPR, am I right? Make sure you’re as transparent as possible with your data handling process. Or, if you’re using Snipcart, just refer to our ToS and DPA.

Q: Why is this Planty theme so beautiful?
A: We hired our first designer a couple of months ago.

Q: Why did you build a theme for Stackbit?
A: We believe in Stackbit’s promise of opening up the JAMstack to more developers. Plus, we trust these folks. [Read more about Stackbit](http://bit.ly/2YAvGix).

Q: How many people work at Snipcart?
A: Not a lot! We’re a small, bootstrapped team of eight human beings. Michael might be a robot, though.

Q: Why is Snipcart based in Québec City?
A: Have you been here? It’s beaaautiful!

Q: What’s the meaning of life?
A: We’re not quite sure. But building useful products with people we love feels meaningful enough.